Terms & Conditions
We value all of our clients at Tigermoth lighting and your purchasing experience is at the up most of importance to us. If you have worked with us before you will notice some variations from our normal policies and procedures, so please take the time to carefully read through our terms and conditions.
The legal bit
It is important that we all know where we stand and that’s where terms and conditions come in handy.
Purchasing from us you will undertake that all products are ordered for your own use and not for resale purposes.
As part of our company ethos, we will often go above and beyond to resolve any issues you have, so don’t hesitate to get in touch.
By placing an order, you agree to be bound to these terms and conditions. Please read these terms and conditions every time you place an order – they are subject to change without notice.
All items featured on Tigermoth's sample sale website have been discounted as they do not meet our high quality standards, they will be ex-display, slightly imperfect, or end-of-line pieces. Any blemishes are reflected in the discount and no further reductions will be made.
Tigermoth Lighting reserves the right to refuse to process a transaction for any reason at our sole discretion.
Payments are made at checkout via Shopify Pay.
All prices are in GBP (British Pounds Sterling) and include VAT. If you are buying from overseas, it is your responsibility to ensure that you have paid the correct taxes.
A payment is not deemed to have been received until it appears as cleared funds in our account. Orders will not be despatched until full payment has been received.
Cancellation and Returns
All of our sales are sold on a first come, first serve basis. On the off chance your item is purchased by another client, you order will be cancelled, refunded in full to the method in which you purchased with and you will be notified.
All sales are final, and we do not offer refunds or exchanges on any discounted items purchased.
Our sample sale is currently only available for shipping within the UK, Jersey, Guernsey, IOM and Northern Ireland.
We will carefully pick, pack and ship your lighting through a trusted and fully traceable courier service. Once a parcel leaves our doors, we hand full responsibility to the courier to make sure your order arrives safely and in good order.
Your delivery costs will be calculated at the checkout stage based on a volumetric scale. All orders will be shipped within 3 - 5 working days of the placement date to the address provided at checkout. Please ensure someone is available to take delivery.
Your tracking information will be sent to the email address provided when placing your order, if you wish to amend your shipping information you will be able to do so directly through the courier using the tracking information provided.
All items must be collected within 3 working days of order completion. We are open Monday - Friday 9am to 5pm. Please contact us to arrange a date and time quoting your name and order number. firstname.lastname@example.org or call +44 (0) 118 9845 232.
Any orders which are not collected during this time frame will be cancelled and refunded in full to the method in which you purchased with and a 25% admin fee deducted.
Note: If you are collecting an item all lighting is sold assembled, we will not have the resources to take product apart.
Our lights are designed to work in the UK and Europe and are tested to European safety standards.
Alterations to the electrical parts of a light (such as shortening the flex) supersede the electrical testing that we have carried out. This is common practice in the lighting industry and it’s why we recommend that you use a qualified electrician to install our products.
Our designs are the lifeblood of our business, and we will defend our intellectual property vigorously. The rights to the designs of our lights are owned by Tigermoth Lighting Ltd. The content, layout and overall appearance of this site and any other publications are copyright of Tigermoth Lighting Ltd. The Tigermoth Lighting moth logo is our trademark.
In the unlikely event that there is a dispute that cannot be settled by direct negotiation, it may be referred to mediation if agreed by both parties. In that event, the mediation will be conducted in accordance with the Centre for Effective Dispute Resolution mediation rules current at the date of the dispute. Any dispute will be finally determined by the English courts.
Protecting Your Data